Frequently Asked QuestionsWhy change Suppliers?Since the gas and electricity market was deregulated in 1999, consumers have been free to choose their gas and electricity suppliers and millions of businesses have cut their bills by changing supplier. There’s no reason to stay with a company that charges over the odds and our free service enables you to find a plan that offers you the best value. You can take control of your supply by deciding how and who you want to pay for your gas and electricity.
Is it really still possible to make savings?You could save a significant amount of money by moving energy supplier. Suppliers are always changing their tariffs and prices so, regardless of which company you’re with, you might still be able to save a substantial amount. You should check MV Utilities regularly to make sure you're still getting a good deal.
What is MV Utilities? MV Utilities is a free online and phone based comparison and switching service that helps customers compare prices on a range of services including gas, electricity, telecoms and broadband providers. Our aim is to help customers take advantage of the best prices and services on offer from suppliers. We evaluate a number of key factors including price, location, service and payment method, and advise customers on the best deal to suit their needs.
Why use MV Utilities?We provide a comprehensive, independent and impartial service. We pull together all the data and information from the utility industry to make your life easier. In no time at all you could be saving money on your energy bills, and you can use the service as often as you like with no obligation.
Are your prices up to date?We monitor gas and electricity suppliers, and their tariffs, on a continuous basis. In this way we aim to provide you with the most comprehensive and accurate source of service and price data in the market.
Who are the ‘Big 6’ Suppliers?There are six main electricity suppliers in the UK.
British Gas
E.ON
npower
Scottish Power
Scottish and Southern Energy
EDF Energy
Will there be any disruption to my supply when I change suppliers?No. Your new supplier will continue to use exactly the same wires, pipes and meters as you currently use. Your new supplier will also contact your existing supplier to arrange the transfer. The only change you will notice is the company name at the top of your bill and less money coming out of your bank!
Are there any risks associated with changing Suppliers?We understand that people worry about changing suppliers. It’s actually very easy and it won’t affect your supply in any way.
Here are the main points to consider:
- There will be no interruption to your supply.You will not be charged twice.
- Your new supplier works out a move date with your old supplier, and takes over your payments from then.
- You are not paying any hidden charges for our service.
If I decide to change suppliers, do I need to contact my old supplier?Your new supplier will arrange the transfer for you. However, you should ensure that give your new supplier a final meter reading (at the date of transfer), so your current supplier can produce a final bill.
How often can I change my supplier?You can change energy suppliers as often as you like, but should you be in a fixed-term contract there may be penalties for breaking the contract early.
How do I set up a Direct Debit with my new supplier?You will receive a Welcome Pack from your new energy supplier; inside there will be a Direct Debit mandate form containing the bank details you supplied to MV Utilities during the switching process. You must check all details are correct and inform your new supplier if there are any discrepancies.
MPRN (Gas Meter Point Reference Number) – What is it and how do I find mine?Your MPRN is the unique identifying number for the gas meter at your property. Your MPRN is a ten digit number, commonly referred to as an “M” number, and can be found on your gas bill. If you can’t locate your MPRN, you can call the Meter Number Helpline on 0870 608 1524.
MPAN (Electricity Supply Number) – what is it and how do I find it?Your MPAN is the unique identifying number for the electricity meter at your property. Your MPAN is commonly referred to as a "Supply Number" or "S" number, and it can be found on your electricity bill. If you can't find yours, you should contact your current electricity supplier, who will be able to tell you the number. An example of an MPAN is shown below. What do I do if I have a power cut or gas leak when I move to my new supplier?It makes no difference which company you have switched to or from; the same emergency procedures apply. Your new electricity supplier will give you a 24 hour emergency help number, which you should phone if you think there is a supply or safety problem. Transco is responsible for handling all gas emergencies within the UK. The free phone number for Transco is 0800 111 999. Who do I contact if I have a complaint regarding my Energy Provider?Consumer Focus is a new body formed through the merger of the National Consumer Council, Energywatch and Postwatch. The new body will be a more powerful consumer champion, with much stronger powers than its predecessors – including the ability to demand information from companies.
The information and advice helpline is available on a single national telephone number: 08454 04 05 06 from 0800-1830 Monday to Friday, and 0900-1300 Saturday, excluding bank holidays and public holidays, or you can go to their website at http://www.consumerfocus.org.uk/
|
